In-Person Class &
Online Class Policies
COVID-19 INFORMATION effective 09/24/2020
Our in-person classes have resumed! However, we are instituting the following protocols to keep everyone safe:
- masks are MANDATORY while inside the building
- class participation is limited to ONE family member (you may bring a second family member if absolutely necessary, but we are strongly recommending that just ONE family member attend class)
- we are asking that clients bring their own chairs to class if possible
- all commonly touched surfaces & frequently used items such as doors, chairs, credit card pin pad, etc are being sanitized before & after every class
An Open Invitation
Prior to registering for an in-person class, we encourage anyone to stop by during our business hours to view a class. For online, please email the office to request a pre-recorded demonstration of one of our online courses. Most of our in-person Family Dog I and Puppy Kindergarten Classes are on the following schedule:
5:15 PM - 7:30 PM
10:30 AM - 12:45 PM
6:30 PM - 8:30 PM
5:15 PM - 7:30 PM
11:30 AM - 12:30 PM
6:30 PM - 7:30 PM
11:30 AM - 12:30 PM
3:15 PM - 5:30 PM
*Note: These hours are subject to change. We do encourage individuals to call to confirm.
New to us? Which class should your dog take.
Our classes are very in-depth. Often, courses taken elsewhere do not cover all of the material that we cover in our 8 week series. If your dog has not attended group classes OR has, but does not have an emergency recall, loose-leash walking skills, or struggles in new environments, we encourage you to register for our Family Dog I or Puppy Kindergarten classes. You can find the schedule and more information for those classes here.
We are able to perform an evaluation for free to evaluate your skills, as well as your dog's skills IF they have attended another group class. If you can answer yes to the following questions:
Can your dog sit and down reliably?
Can your dog keep their leash loose while being reinforced with distractions present?
Does your dog respond well to their name and come when called?
Is your dog able to work with other dogs present?
Is your dog able to stay while you walk around and behind them?
If all answers are yes, and you wish to challenge your dog's training with more distractions present and fun, engaging games that increase your pup's reliability even more, you can sign up for a free evaluation here.
Our class sizes are limited and do fill up quickly! Registration must take place prior to the start of the class, and can be done online, in person, or over the phone. All prices are per dog. Any family member is welcome to join you in the class. See our policy regarding children in attendance below. NOTE: For Family Dog I and Puppy Kindergarten, teh first class is without your dog. All members of the family are welcome to attend the orientation class.
Payment is required at time of enrollment. We accept Check, Cash, Mastercard, Visa, Discover, and American Express. There is a $20 fee for all returned checks.
Refunds - This applies to online learning opportunities, also.
Refunds or class transfers can be accommodated if given a minimum of 48 hours notice prior to the start of class.
Payment is non-refundable and non-transferable with under 48 hours notice of group class start date.
Notification of cancellation, or requests for a class transfer, must be sent to email@example.com.
All refunds processed are subject to a $25 administrative fee.
Class transfer requests must be sent to our office via email at least 48 hours prior to the original start date. Class transfer requests that follow these guidelines will be transferred in full to another class, which must be completed within 90 days.
Forty-eight hours notice is required because we have a limited number of spots in each class. At times, we do have dogs that are wait listed, but pet parents often need enough notice to rearrange their schedules.
If you miss a session, please contact your Instructor to get your missed homework.
Make-up classes are not offered. However, we do provide a 30 minute makeup private lesson for $35. This policy is only relevant to our Family Dog I and Puppy Kindergarten classes in-person. For online classes, recordings can be provided of your missed class. Please contact your Instructor to see if they can set up a time or meet with you just before the start of your class the following week. If they cannot, please contact the office via email at and we will arrange for you to work with one of our trainers to catch up on your class material. We do recommend that makeups be arranged only if 2 or more classes have been missed. Otherwise, your instructor will be able to catch up when you come in the following week.
In regards to cancellations for weather, we do send out emails to our students at least 2 hours prior to the start of class. If it is snowing or the weather is questionable, we encourage all of our students to check their emails prior to coming to class. If you do not receive emails, please also check the front of our website (here) or give us a call at 860-646-5033 and the voicemail will be updated to reflect any class cancellations.
Dogs Unsuitable for Class
All dogs, regardless of their behavior, are welcome to our online programs.
We reserve the right to determine if a class is suitable for your dog at the trainer's discretion. If we evaluate a dog and determine that they are unsuitable for a class due to dangerous, overly fearful, or inappropriate behavior, the remaining class balance after pro-ration of attendance will be transferred over to our Day Training programs or private instruction with one of our trainers.
Class Series Cancellations
If the minimum enrollment for a class is not met before the class start date, the class will be cancelled. We will notify you via email at least 24 hours prior to the class starting so that you may transfer to a different class, receive a credit toward a future class, or receive a full refund.
We welcome all friendly dogs, whether they are altered or not. Female dogs in season may attend classes, but must wear panties.
Children attending Classes
We encourage that family's do bring their children. Children must:
Stay seated with their parents and be under parental control at all times.
Children must be supervised by their parents at all times. Children under 18 must be accompanied by an adult.
There is no running or yelling in class.
Please explain to your children that not all dogs are socialized, friendly, or comfortable around children. They should not approach or pet other dogs in class.